Refund policy

Last updated: September 2026

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

Return Window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return

Contact us at hiramcamela@hotmail.com or through our Contact page with your order number and the reason for the return. We will confirm your return and provide instructions.

Damaged or Defective Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with photos of the issue. We will offer a replacement or a full refund at no additional cost to you — you will not be asked to pay for return shipping in this case.

Return Shipping

For returns not related to a defect or our error, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges are non-refundable, except where the return is due to a defective or incorrect item.

Non-Returnable Items

Items marked as final sale, and items that show signs of use beyond inspection, are not eligible for return.

Contact

Questions about a return or refund? Reach us at hiramcamela@hotmail.com.