Return Policy
We want you and your pet to be happy with every order. If something isn't right, here's how returns and refunds work.
30-day return window
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, contact us within 30 days of delivery to start a return or exchange.
Return conditions
- Items must be unused and in the same condition you received them.
- Items must be in their original packaging, with any tags still attached.
- A receipt or proof of purchase (your order number is enough) is required.
How to start a return
Email us at barkycart@gmail.com with your order number and the reason for your return. We'll confirm your return and send you instructions on where to send your item.
Refunds
Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card provider.
Damaged or incorrect items
If your item arrived damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with a photo of the item — we'll send a replacement or a full refund at no extra cost to you.
Non-returnable items
For hygiene reasons, certain personal-use pet items may not be eligible for return once opened. If you're unsure whether your item qualifies, just ask us before purchasing.
Questions?
Reach out any time at barkycart@gmail.com — we're happy to help.